In Untangling Conflict, the authors guide families in business through an introspective process that helps them determine their own bespoke approaches to preventing and mitigating conflict. Drawing on decades of lessons learned from supporting families and the businesses they own, the book brings conflicts to life through the lens of a fictional family and the business conglomerate they own. Readers of the book begin by grounding themselves in the defining attributes of their family and their relationship with the business through deep reflection. The book untangles messy threads of conflict within family businesses by examining issues laden with emotion, those related to the rights, benefits, and restrictions of ownership, and issues of business strategy. By exploring these three threads of conflict, the authors help families understand, prevent, and respond to disagreements, without disrupting the family business. Lastly, the book offers tools to align expectations and reduce friction between families, non-family employees, and the partners of the family-owned businesses.
About the Author
Dr Janmejaya Sinha is the Chairman of the Boston Consulting Group (BCG) India, a Fellow of the BCG Henderson Institute (BHI), and was formerly Chairman of BCG's Asia-Pacific region and a Global Executive Committee member. He works with many families and their businesses, and serves as chair of the Confederation of Indian Industry's Committee on Financial Inclusion and Digitalization.
Carol Liao is the Chairman of BCG Greater China, a member of the firm's Global Executive Committee, and leads BCG's CEO advisory program in Asia, which includes numerous family business leaders. She won the "Excellence in Leadership" award by Consulting Magazine in 2016 and was named a "Champion of Women in Business" by Financial Times in 2018.
Ryoji Kimura is the global leader of BCG's Corporate Finance and Strategy practice. He has over 20 years of consulting experience with Japanese and multinational manufacturing, telecommunications, and media industry clients in the areas of corporate and business strategy, transformation, turnaround, and innovation.
Dr Brittany Montgomery is a Project Leader at BCG and former Ambassador to the BCG Henderson Institute, where she concentrated on family-owned businesses. She is an AICP Certified City Planner and has 14 years of experience supporting governments in Latin America, China, and the US in strategic planning, governance, economic development, infrastructure, and transportation.
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